Goolbet Terms & Conditions — Full English Version

Goolbet (hereinafter referred to as "we", "the platform", or "the site") is an online gaming and Sports Betting platform operating goolbet.im operated under this domain. The platform runs under an international license and is legally registered.

These terms and conditions ("Terms") constitute a legal agreement between Goolbet and the users of the platform ("members" or "you"). By accessing, browsing, or creating an account on the site, you are fully accepting these Terms.

Goolbet reserves the right to modify or update these terms at any time. Continued use of the platform after any changes will be considered acceptance of the updated terms.

To open an account at Goolbet, you must provide the following information accurately:

• Full legal name (as per National ID)
• Active email address or mobile number
• Date of birth (for age verification)
• Current address
• Preferred currency (BDT)

Each individual may only One account open. If multiple accounts are found belonging to the same person or household, all accounts may be closed and balances forfeited.

As part of its KYC (Know Your Customer) process, Goolbet may request identity verification at any time. This may include a copy of your National ID, passport, or driving licence.

To register and play on Goolbet, you must:

• Must be at least 18 years of age
• You must register using your real name and accurate details
• Online gaming must be legal in your area of residence
• Have not voluntarily excluded themselves from gaming for mental or financial reasons
• Have not previously been banned by Goolbet

Goolbet reserves the right to verify the age of any account holder. If age cannot be confirmed, the account may be temporarily or permanently suspended.

Goolbet supports the most popular payment methods in Bangladesh. All deposit and withdrawal transactions are processed through secure, encrypted channels.

Deposit Rules:

• Minimum deposit: ৳200 BDT
• Deposits must be made only from a payment method registered in your own name
• Deposits via third parties are strictly prohibited
• Deposits are generally credited to your account instantly
• For delays due to technical issues, please contact support

Withdrawal Rules:

• Minimum withdrawal: ৳500 BDT
• Withdrawals can only be made to the same method used for the deposit
• Withdrawals may be held until KYC verification is complete
• Processing time: typically 15 minutes to 24 hours
• Withdrawals are not available until the wagering requirements for the bonus have been met

Goolbet regularly offers a variety of bonuses and promotions. Each bonus comes with its own terms, which must be read before use.

General bonus terms:

• Each bonus has a specific wagering requirement (typically 20x–35x)
• Bonus funds may only be used on eligible games — full details are listed on each bonus page
• Only one bonus may be active at a time
• Bonuses have a set claim window; any unclaimed bonus will expire once the deadline passes
• Withdrawing before wagering requirements are met will result in the forfeiture of the bonus and any associated winnings
• Goolbet reserves the right to void bonuses if abuse or fraud is suspected

All game outcomes on Goolbet are determined by RNG (Random Number Generator) technology, regularly audited by an independent third party. Goolbet does not manipulate the results of any game.

• The RTP (Return to Player) rate for each game is available on the game's information page
• If a game is interrupted mid-session due to a technical issue, Goolbet will provide a reasonable resolution.
• Goolbet reserves the right to void any abnormal winnings resulting from a software error
• Specific game rules apply to Sports Betting; bets are refunded if an event is cancelled
• In Live Casino games, the dealer's decision is final

The following actions are strictly prohibited on Goolbet:

• Creating or operating multiple accounts
• Participating in bonus abuse or bonus hunting activities
• Filing fraudulent chargebacks or payment disputes
• Using automated software or bots to play games
• Using or allowing others to use another member's account
• Intentionally exploiting any vulnerability or bug on the platform
• Money laundering or use of illegally obtained funds
• Harassing or threatening other members

Goolbet reserves the right to temporarily or permanently close accounts in the following circumstances:

• Violating any provision of these terms
• Registering with false information
• If KYC verification has not been completed
• Extended inactivity (12+ months)
• Upon a voluntary self-closure request

Members may request account closure at any time. Any available balance (subject to wagering requirements) will be returned.

Goolbet takes your personal data seriously. Under our privacy policy:

• Your data is never sold to any third party
• Your information is used solely for platform operations and legal compliance
• All data is protected with SSL encryption
• You may request to view, correct, or delete your personal information

For more details, visit our Privacy Policy Read.

Goolbet is not responsible for the following:

• If a game or betting session is disrupted due to loss of internet connection
• Losses caused by issues with third-party software or payment providers
• If an account is compromised due to user negligence or a data breach on the member's part
• If the service becomes temporarily unavailable due to an unexpected technical disruption

Under any circumstances, Goolbet's maximum liability is limited to the amount deposited in that specific transaction.

Goolbet reserves the right to modify, update, or revise these Terms & Conditions at any time. When changes are made:

• Members will be notified by email or notification before any significant changes
• The effective date of any updated terms will be displayed at the top of this page
• Continued use of the platform after changes take effect will be considered acceptance of the updated terms
• If you do not agree to the updated terms, you may request account closure

If you have any questions or concerns about these Terms & Conditions, please get in touch:

• Email: support@goolbet.im
• Live Chat: Click the chat icon at the bottom right of the site (active 24/7)
• FAQ: For general inquiries Our FAQ Page View

After a complaint is submitted, Goolbet typically responds within 48 hours. Complex cases may take up to 7 business days.