Goolbet FAQ — All Your Questions Answered

Each person may only hold one Goolbet account. If multiple accounts are found under the same individual, they will be closed and the balances may be forfeited. If you've lost access to an existing account, contact support rather than opening a new one — that's always the better option.

KYC verification is typically completed within 24 to 48 hours. Uploading a clear photo of your NID or passport along with a selfie will speed up the process. You'll be notified by email or SMS once verification is complete. Withdrawal limits may apply until your account is verified.

On the login page Click the "Forgot Password?" link on the login page. Enter your registered email or mobile number and an OTP or reset link will be sent to you. Use it to set a new password. Your new password should be at least 8 characters long and ideally a mix of letters and numbers.

Changes to your mobile number and full name are restricted after registration. If you need to correct details to match your NID, contact support@goolbet.im and send the relevant supporting documents. Your email address can be updated directly from Profile Settings.

Goolbet accepts deposits via bikash, Nagad, Rocket, and bank transfer. Mobile banking deposits are typically instant — your balance is updated within seconds. The minimum deposit is ৳100 and the maximum per transaction is ৳50,000.

First, refresh the page and wait 5 minutes. Take a screenshot of the transaction from your mobile banking app. If the issue persists, send the transaction ID and screenshot to support@goolbet.im. Most cases are resolved within 30 minutes.

Mobile banking (bikash/Nagad/Rocket) withdrawals are typically processed within 15 minutes to 2 hours. Bank transfers may take 1–3 business days. Additional verification may be required for larger amounts. The minimum withdrawal is ৳500.

Goolbet does not charge any fees for withdrawals. However, your mobile banking operator or bank may apply their own transaction fees in accordance with their policies. An estimated amount will be shown before you confirm the withdrawal.

Withdrawal requests that are still "Pending" can be cancelled from the Wallet section. Once a request is marked "Approved" or "Completed", it can no longer be cancelled. If you need to cancel urgently, contact us via Live Chat.

A welcome bonus is automatically credited when you open a new account and make your first deposit. The bonus amount and terms may vary over time. After registering, visit the "Bonus" section to see the latest offers. Your account must be verified before you can receive the bonus.

A wagering requirement is the number of times you must bet your bonus amount before you can withdraw it. For example, a ৳1,000 bonus with a 10x wagering requirement means you need to place ৳10,000 in bets. Not all games may contribute equally toward the wagering requirement — check the full terms for details.

Free spins are generally awarded for specific slot games. After logging in, go to the "Bonuses" section to see your free spins — it will show you exactly which game they apply to. Free spins typically expire after 7 days.

Invite a friend to Goolbet and earn a referral bonus when they make their first deposit. You can find your referral link under the "Refer a Friend" option in Profile Settings. The bonus is credited automatically once your referred friend deposits from a verified account.

Log in to Goolbet once a day and you'll earn a daily login bonus. Log in on consecutive days and the bonus amount keeps growing. Miss a day and your streak resets. The bonus is added directly to your wallet and can be withdrawn subject to the applicable wagering requirements.

Goolbet offers slots, Live Casino (roulette, blackjack, baccarat), Sports Betting, Jackpot Games and New Games. With over a thousand games in total, new titles are added every week.

Goolbet Sports BettingBet on cricket, football, tennis, badminton, kabaddi, and more than 20 other sports. Place in-play bets on live matches or pre-match bets before kick-off. Special odds are available for Bangladesh cricket matches.

Yes, Goolbet is fully mobile-friendly. The site runs smoothly on any smartphone browser, whether Android or iOS — no separate app download required. The layout automatically adjusts to fit your screen size.

Any bet placed before your connection dropped is saved on the server. Once you reconnect, you'll be able to see the game result and the status of your bet. Server-side resolution applies to Live Casino games in the event of a disconnection. If anything seems off, report it to support.

Goolbet Jackpot GamesA portion of every bet placed contributes to the jackpot pool. The jackpot can be won on any spin, regardless of your bet size. In progressive jackpots, the pool keeps growing until someone wins. Even the smallest bet gives you a chance to hit the jackpot.

Yes, Goolbet uses 256-bit SSL encryption to keep all your data secure. Personal information is never sold or shared with third parties. To learn more, Privacy Policy View page.

Go to Profile Settings → Security → "Two-Factor Authentication" and enable 2FA via your mobile number or the Google Authenticator app. Once activated, you'll need to enter an OTP every time you log in. This makes your account significantly more secure.

Change your password immediately and enable 2FA. Check your login history — if you see any unfamiliar devices or locations, end those sessions right away. Contact us at support@goolbet.im with the details. Goolbet will never ask for your password by email or SMS — any such message is a phishing attempt.

Yes, you can temporarily suspend your own account from Profile Settings. You can choose a cooling-off period ranging from 24 hours up to 6 months. During this time, logging in or placing bets will not be possible. For permanent closure, please contact support.

Yes, Goolbet offers responsible gaming tools including daily, weekly, and monthly deposit limits, loss limits, and betting limits. Go to Profile → Responsible Gaming to set your limits. To learn more, Responsible Gaming View page.

Being unable to control your betting, chasing losses with more bets, losing focus on family or work, and going into debt to gamble — these are all signs of problem gambling. If any of this sounds familiar, contact Goolbet support immediately and consider self-exclusion.

No, no one under the age of 18 is allowed to open an account or play on Goolbet. Providing false information during age verification will result in the account being closed and the balance may be forfeited. Parents are advised to use parental control software on their children's devices.

Go to Profile Settings → Responsible Gaming → "Self-Exclusion" to choose a 6-month, 1-year, or permanent exclusion. While self-exclusion is active, any attempt to open a new account will also be blocked. This is an effective way to take control if gambling is becoming a problem.