Data Protection

Goolbet Privacy Policy — Your Data, Our Responsibility

Find out how your personal information is collected, used, and kept secure on Goolbet — all explained in plain, simple English.

Last Updated: January 2026

Summary: Goolbet treats your privacy as a top priority. We only collect the information we need, never sell it to third parties, and comply with international data protection standards.

01

Introduction & Purpose of This Policy

Goolbet (https://goolbet.im) is an internationally licensed online gaming and Sports Betting platform. This Privacy Policy ("Policy") explains how we handle the personal information of users on our platform.

This policy applies to the Goolbet website, mobile app, and all other digital services. By accessing the site or creating an account, you agree to this Privacy Policy.

Goolbet processes all data in accordance with international data protection laws and GDPR principles. Our goal is to be fully transparent with our members and ensure they have complete control over their data.


02

What Information We Collect

Goolbet collects information in several ways. Full details are provided below:

Information collected directly from you:

  • Name, email address, mobile number
  • Date of birth and current address
  • Identity document details (for KYC verification)
  • Payment information (bKash, Nagad, bank account numbers)
  • Messages and complaints submitted to customer support

Automatically Collected Information:

  • IP Address & Device Type
  • Browser Information & Operating System
  • Browsing history and time spent on site
  • Gaming Activity & Transaction History
  • Cookies & Local Storage Data
Data Type Collection Method Requirements
Identity-Related Registration Form Mandatory
Payment Information Deposit/Withdrawal Form Mandatory
KYC Documents Upload Portal Verification Period
Browsing Behavior Cookies & Tracking Optional
Device Information Automatic For Security

03

How Your Information Is Used

Goolbet uses your data only for lawful and specific purposes. We never collect or use information beyond what is necessary.

  • Account Management: Ensuring registration, login verification, and account security
  • Payment Processing: Processing deposits and withdrawals securely
  • KYC Verification: Verifying age and identity to prevent illegal activity
  • Customer Support: Addressing your complaints and queries
  • Promotional Communications: Informing you about bonuses and offers (where consent has been given)
  • Fraud Prevention: Detecting and blocking suspicious activity
  • Legal Obligations: Providing required information to regulatory authorities
  • Service Improvement: Analyzing user experience to improve the platform

Goolbet never sells your data to advertisers or third parties. Your data is used solely to operate Goolbet's services.


04

Data Sharing & Third Parties

Goolbet may share your information with the following parties in limited and specific circumstances:

  • Payment Providers: bKash, Nagad, Rocket, or bank — only the information needed to complete a transaction
  • KYC Verification Partners: Licensed third parties for identity and age verification
  • Technology Service Providers: Cloud hosting & cybersecurity partners — bound by strict confidentiality agreements
  • Law Enforcement Agencies: Only when required by a court order or legal obligation
  • Anti-Money Laundering Authority: To comply with international regulatory standards

Goolbet enters into a data processing agreement with every third party, ensuring they cannot use your information beyond what Goolbet authorizes.

Important: Goolbet never shares your information with ad networks, data brokers, or other online gaming companies.


05

Cookies Policy

Goolbet uses several types of cookies on its website. Cookies are small data files stored in your browser that help improve the site's functionality.

Types of cookies we use:

Essential Cookies Analytics Cookies Session Cookies Preference Cookies
  • Essential Cookies: Maintaining login sessions and storing security tokens — the site cannot function without these
  • Analytics Cookies: Tracks which pages get the most visits and how users navigate the site — helps us improve our services
  • Session Cookies: Deleted automatically when the browser is closed
  • Preference cookies: Remembers your language preference, theme, and other personal settings

You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause certain features of the site to stop working.


06

Data Retention Period

Goolbet does not retain your data beyond what is necessary. A specific retention period is defined for each category of information:

Data Type Retention Period Reason
Account Information 5 years after account closure Legal Obligations
Transaction History 7 years Financial Regulatory Standards
KYC Documents 5 years AML Compliance
Customer Support Messages 3 years Dispute Resolution
Session Logs 90 days Security Monitoring
Marketing Preferences Until consent is withdrawn User Preferences

Once the defined retention period expires, data is securely deleted or anonymized.


07

Your Data Rights

You have full control over your personal information on Goolbet. To exercise any of the rights listed below, please reach out to our support team:

Right to Access

The right to know what information we hold about you

Right to Rectification

Right to correct inaccurate or incomplete information

Right to Erasure

Right to request deletion of your data under certain circumstances

The right to restrict processing

Right to request restriction of processing under certain circumstances

Right to Portability

The right to receive your data in a machine-readable format

Right to Object

The right to object to your data being used for marketing or profiling

Goolbet will respond to rights exercise requests within 30 days of receipt. Complex cases may take up to 90 days.


08

Security Measures

Goolbet uses industry-leading technology to protect your information. Our security system operates on multiple layers:

  • 256-bit SSL/TLS Encryption: All data transfers are completed through encrypted channels
  • AES-256 Encryption: Sensitive data stored in databases is encrypted
  • Two-Factor Authentication (2FA): An additional layer of security on your account
  • Firewall & DDoS Protection: Proactive security against cyber attacks
  • Regular Security Audits: Regular audits conducted by third-party security experts
  • Staff Training: All Goolbet staff are trained in data protection
  • Limited Access: Only authorized staff can access specific data

If you notice any suspicious activity on your account, immediately support@goolbet.imto reach us. We're available 24/7.


09

Children's Privacy

18+ Age Requirement: Goolbet is intended for users aged 18 and above only. We do not knowingly collect personal information from anyone under the age of 18.

If a minor registers using false information and is identified, their account will be immediately closed and all associated data will be securely deleted.

At the request of a parent or legal guardian, any data collected on a minor will be deleted. To make such a request, support@goolbet.imto send it to us.


10

Privacy Policy Updates

Goolbet may update this Privacy Policy when necessary. In the event of any changes, we will:

  • Update the "Last Updated" date at the top of this page
  • Send a notification to your registered email for any significant changes
  • Notify you via a popup notice when you log in to the platform

Any updated policy will take effect 30 days after publication. If no objection is raised within that period, the new policy will be considered accepted. If you do not agree to the updated policy, you may request to close your account.


11

Contact & Complaints

For questions about this Privacy Policy, to exercise your rights, or to submit a complaint, please contact us:

  • Email: support@goolbet.im
  • Live Chat: Chat button at the bottom right of the site (available 24/7)
  • For general inquiries: FAQ Page View

Upon receiving a data protection complaint, Goolbet typically provides an initial response within 72 hours and a full resolution within 30 days.

Why is your data safe with Goolbet?

Goolbet's Privacy Policy is more than just words — every commitment is backed by real technology and processes.

SSL Encryption

Every data transfer on Goolbet is secured with 256-bit SSL. From your password to your payment details — everything travels through encrypted channels.

Never Sold to Third Parties

Goolbet never sells your data to advertisers or data brokers. Your data is used solely to improve your experience with our services.

Your Full Control

View, update, or request deletion of your data at any time. Goolbet respects your data rights.

Defined retention period

Goolbet does not retain data beyond what is necessary. Each data category has a clearly defined retention period, after which it is securely deleted.

Two-Factor Verification

Enable 2FA to add an extra layer of security to your account and keep it fully protected from unauthorized access.

24/7 Support

Our support team is always on hand for any privacy-related questions or concerns. We're committed to providing fast, effective resolutions.

Your Role in Data Protection

You are also responsible for keeping your account secure. Never share your password, avoid logging in over public Wi-Fi, and don't click on suspicious emails or links.

For more information, visit our Responsible Gaming View page. Strictly prohibited for users under 18.

Welcome to Goolbet

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At Goolbet, your data is protected, your transactions are secure, and your privacy is guaranteed. Register now and enjoy thousands of games and Sports Betting.

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